ABOUT APPLEWOOD CANDLE CO.
What is Applewood Candle Co.?
Applewood Candle Co. is a luxury home fragrance brand creating clean, non-toxic candles and home fragrance designed to elevate everyday moments. Every candle is hand-poured in small batches in our Michigan studio, using thoughtfully sourced ingredients that are safe for your home, your family and your pets.
Why Did you start Applewood Candle Co.?
Applewood Candle Co. began after our founder, Allison, discovered the harmful ingredients often hidden in conventional candles while searching for safer options for her golden retriever, Magnolia.
What started as a personal mission quickly became a passion for creating aesthetically-pleasing, luxury home fragrance without compromising on clean ingredients.
Are your candles non-toxic?
Yes! All of our home fragrance products are non-toxic! Our candles are crafted with coconut-soy wax, FSC-certified wooden wicks and clean scents free from phthalates, parabens, Prop 65 chemicals, carcinogens, mutagens, and other unnecessary toxins.
What makes an Applewood Candle different?
Our commitment to clean fragrance! We began with our golden retriever, Magnolia, and a simple desire to create a home that felt both beautiful and safe. Today, that same philosophy guides everything we do, from the ingredients we select, to the vessels we design and the gifts we carefully package by hand.
The result is a luxury candle that burns beautifully, fills your home with refined fragrance and allows you to feel good about what you're bringing into your space!
Are your candles safe around pets?
Our commitment to clean ingredients began with our golden retriever, Magnolia. While no scented product should ever be edibly consumed by pets, our candles are formulated without many of the harsh chemicals commonly found in traditional candles, making them a thoughtful choice to be burned around pets.
Please note, we are not veterinarians, just pup-lovers who wouldn't allow anything unsafe around her own pup! If you are concerned, please consult your veterinarian. Both of Magnolia's veterinarians have approved Applewood candles!
What are your candles made from?
Our candles are made with a premium coconut-soy wax blend, FSC-certified wooden wicks and carefully selected scents.
Do you use essential oils?
Yes. We thoughtfully incorporate essential oils into all of our blends, however, we don't believe that "all-natural" automatically means safer. In fact, some essential oils naturally contain compounds that have been flagged for toxicity, sensitization or other health concerns. That's why we evaluate every ingredient individually.
In some cases, a carefully formulated fragrance oil or aroma compound is actually the cleaner, safer choice. In those scenarios, we select the safest and highest-performing materials available, whether that's an essential oil, natural isolate, fragrance oil or aroma compound.
Every Applewood fragrance is rigorously screened and always free from phthalates, parabens, Prop 65 chemicals, carcinogens, mutagens, and other toxins, allowing us to create luxury home fragrance without compromise.
How long do your candles burn?
Our candles are crafted for a slow, beautiful burn.
- Luxury Candle: 65+ hours
- Signature Candle: 40+ hours
- Travel Candle: 20+ hours
- Timeless Statement Candle: 120+ hours
Proper candle care will help maximize burn time and performance.
ORDERS
Can I include a gift note?
Absolutely. Simply leave your message in the notes section at checkout, and we'll include it with your order. Many of our products arrive beautifully packaged and ready for gifting.
Do you offer gift boxes?
Yes! We offer a curated selection of luxury gift boxes designed for birthdays, holidays, client appreciation, sympathy gifts, and other meaningful occasions. We also offer custom gifting for businesses and events.
Do you offer custom candles and corporate gifting?
We do! From custom candles and branded gift boxes to client appreciation gifts, real estate closing gifts, corporate gifting programs, and event favors, we love helping clients create memorable gifting experiences.
Visit our Custom Gifting page for more details.
Do you offer samples?
We include one scent sample card with every order! If you have a specific scent you would like to try for next time, be sure to include this in the order notes section when placing your order.
Do you offer wholesale?
Yes! If you're interested in carrying Applewood Candle Co. in your boutique or shop, we'd love to connect. You can find us on Faire - our Faire Direct link is included on our wholesale page.
SHIPPING
How quickly will my order ship?
Most orders ship within 2 business days. During collection launches, holidays, or periods of high volume, processing times may be slightly longer. If you need your order by a specific date, please reach out and we'll do our best to accommodate your timeline.
My Order Arrived Damaged. What Should I Do?
Please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We'll work quickly to make it right and, when necessary, submit a claim with the shipping carrier.
Do you ship internationally?
No, at this time we do not offer international shipping.
Do you offer returns or exchanges?
No, at this time we are unable to offer returns or exchanges.
If a scent isn’t quite your favorite, we encourage you to share it with someone else, it might just become their new favorite scents!
Thank you for your understanding and support of our small business!
Do you offer local pick-up?
If you are a local client, please send us an email!
My vessel arrived cracked or chipped - can I still burn it?
NO! Do not burn the candle - send us an email at hello@applewoodcandleco.com with the following information:
- Your name
- Your order number
- What was broken? Did you have multiple candles in the order? Were all broken?
- A photo of the shipping box, and two photos of the broken candle(s).
We do need the order to be reported damaged within 48 hours of delivery.
CANDLE QUESTIONS
How do I care for my wooden wick candle?
Before each burn, trim your wooden wick to approximately ⅛–3⁄16 inch and remove any loose char. For best results, burn your candle for 2–4 hours at a time and keep it away from drafts. Proper candle care helps ensure a clean, even burn and maximizes fragrance performance.
My candle Won't Stay Lit - What Should I Do?
In most cases, the wick simply needs to be trimmed. Before relighting, remove any excess char and trim the wick to approximately ⅛–3⁄16 inch. A properly maintained wooden wick creates a stronger, more consistent flame.
My candle is tunneling - what should I do?
Tunneling is usually caused by extinguishing the candle before the wax has had time to melt evenly across the surface. Allow your next burn session to last up to 4 hours, away from drafts, to encourage a more even melt pool. Coconut-soy wax often self-corrects over time.
REED DIFFUSER QUESTIONS
Why isn't my reed diffuser filled all the way?
This is intentional. Our reed diffusers are filled with 4 ounces of fragrance, leaving airspace inside the vessel so the reeds can properly breathe and disperse fragrance throughout your space.
how long should my reed diffuser last?
Depending on airflow, room size, and the number of reeds used, our reed diffusers typically last between 1 - 2 years.
However, if your reed is in a very high-traffic area, if reeds are flipped weekly or left near an air vent or open window, your diffuser may only last 6 months.
For a lighter fragrance experience, start with fewer reeds and add more as desired.
Still have a question?
We're here to help! Send us an email with your question and we will get back to you as soon as possible.
Please email us at hello@applewoodcandleco.com


