About Applewood

What is Applewood Candle Co.?

A CLEAN HOME FRAGRANCE COLLECTION THAT INVITES INDULGENCE, WITHOUT SACRIFICING WELLNESS.

We believe you should never have to choose between beauty & quality, especially when it comes to the comforts of home. Free from toxins found in traditional candles, our artfully-inspired scents transform raw ingredients into refined elegance. Experience pure, luxury fragrance - sustainably sourced & consciously crafted from wax to wick.

Applewood Candles are hand-poured in small batches in Michigan.  

What makes an Applewood Candle different?

Our dedication to clean, nontoxic ingredients, while still providing a beautiful, luxurious aesthetic.

Are your candles non-toxic? What ingredients do you use?

Yes, our candles are made using all non-toxic, clean ingredients!

Visit our Ingredients page to go into detail on each of our raw materials.

orders

My order is a gift - can I include a handwritten note?

Absolutely! Just include your custom message in the 'Gift Message' or 'Order Notes' section, and we'll handwrite out your message for you!

Do you offer samples?

No, at this time we do not offer samples - however, our 6 ounce Travel Candles can be considered sample size.

We do allow samples for committed custom orders that have placed a 50% deposit on their total order.

Do you make custom candles?

Yes, please check out our 'Custom' tab on our menu bar for options such as custom candles for businesses, private label candles for boutiques and shops, custom closing gift sets for real estate and custom favors for weddings, showers and events.

For more details, please send an email to hello@applewoodcandleco.com, and we'll respond promptly with bulk pricing.

Do you gift wrap?

At this time, we do not offer gift wrapping - however, our gift boxes are sets of candles, room/linen mists and accessories that come in a beautiful, reusable gift box with a satin bow, making for a beautiful gifting presentation!

Do you offer returns or exchanges?

No, at this time we are unable to offer returns or exchanges.

SHIPPING

When Will my order ship?

We ship all in-stock orders within one week. The exceptions would be preorder items, or our Candle Club, which ships in March, June, September and December.

Do you ship internationally?

No, at this time we do not offer international shipping.

My candle arrived broken - what do I do?

Oh no, we are so sorry to hear this! Send us an email at hello@applewoodcandleco.com with the following information:

  • Your name
  • Your order number
  • What was broken? Did you have multiple candles in the order? Were all broken?
  • A photo of the shipping box, and two photos of the broken candle(s).

We do need the order to be reported damaged within 48 hours of delivery.

My vessel arrived cracked or chipped - can I still burn it?

NO! Do not burn the candle - send us an email at hello@applewoodcandleco.com with the following information:

  • Your name
  • Your order number
  • What was broken? Did you have multiple candles in the order? Were all broken?
  • A photo of the shipping box, and two photos of the broken candle(s).

We do need the order to be reported damaged within 48 hours of delivery.

Troubleshooting

How do I trim my wick?

Pinch the black portion of the wick using a wick trimmer! Our wick trimmers are made just for us, and are strong enough to cut through wooden wicks.  They are also designed to cut the wick to be the perfect height. Open your wick trimmer, rest the bottom on the top of the wax and snip for the perfect 1/8 - 3/16" wick! We find it best to do this from each side of the wick, for example, cutting the wick from left to right, and then again from right to left - this ensures an even surface.

Failure to trim your wick can cause the candle to extinguish itself, or in contrast, the candle flame could burn too high. 

If your candle flame is burning too high (over 1 inch), you are burning your candle in a drafty location, or your wick has not been trimmed enough. In this case, extinguish your candle and trim the wick shorter. Allow melt pool to fully solidify, and then relight. 

why is my flame high?

If your candle flame is burning too high (over 1 inch), you are burning your candle in a drafty location, or your wick has not been trimmed enough. In this case, extinguish your candle and trim the wick shorter. Allow melt pool to fully solidify, and then relight. 

My candle won't stay lit - what do I do?

It sounds like your wick needs to be trimmed. Go ahead and trim your wick to 1/8" and try lighting again. It should light perfectly!

The extra ash on the wick can cause the candle to extinguish itself, and must be cleaned/trimmed before relighting every time.

My candle won't burn to the edge - what do I do?

Our coconut-soy candles are designed to 'almost' reach the edge for the first half of the candle lifespan, and then it will begin reaching the edge once the candle has been burned halfway down. If you are burning your candle properly, your candle will burn perfectly.

Sometimes, if you do not trim your wick, or only light your candle for one hour or less at one time, your candle may start to tunnel. Follow proper Candle Care on all consecutive burns, and your candle should self-correct, moving forward.

How long should I burn my candle for each time?

Each time you light your candle, we suggest burning for 2-4 hours. Never burn your candle for longer than 4 hours at one time.

If your candle begins to smoke or produce soot, this is a sign that your natural wood wick needs to be trimmed, and the ash should be removed. Extinguish your candle, let candle wax fully solidify for at least 4 hours and then trim wick to 1/8" before relighting.

Do you take the candle vessels back?

No, we do not, as we cannot risk the integrity of the glass. We strive to provide a safe candle-burning experience, and once a candle vessel has been used once, we cannot guarantee it is in proper shape to be reused again.

You can, however, use the vessel for other things, such as makeup or bathroom storage, desk storage, a plant holder, etc.

Can't find what you're looking for?

We're here to help! Send us an email with your question, and we will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@applewoodcandleco.com